Refund and Cancelation Policy

Overview

Service Refund & Cancellation Policy

At Glo with Ally, every appointment is reserved exclusively for you. Due to the time, preparation, and professional products involved in each service, the following policy applies:

Refunds

All completed services are non-refundable.
Results from skincare treatments vary from person to person and cannot be guaranteed.
Refunds will not be issued due to:
- Change of mind
- Personal preference
- Failure to follow home care instructions
- Unrealistic expectations
- Allergic reactions when ingredients or health conditions were not disclosed during the consultation

Satisfaction Guarantee

Your satisfaction is important. If you have concerns about your service, please contact Glo with Ally within 48 hours of your appointment.

If it is determined that a correction is appropriate, one complimentary adjustment may be offered within 7 days of the original appointment. Adjustments are performed at the sole discretion of Glo with Ally and are not guaranteed.

Cancellations

A valid credit card is required to secure your appointment. We authenticate your card at the time of scheduling with a $0.00 checkout; no charges are made prior to your service.
Note: For your security, your payment details are fully encrypted and tokenized by Square. Your card information is never directly handled, seen, or stored by Glo with Ally.

Appointments canceled or rescheduled 24 hours or more before the scheduled appointment start time will incur no charges

Appointments canceled or rescheduled less than 24 hours before the scheduled start time will be subject to a cancellation fee equal to 50% of the scheduled service price. By booking this appointment, you agree to allow this fee to be automatically charged to the payment method securely held on file.

Cancelations and rescheduling through the appointment management portal will be disabled for the last 24 hours before your scheduled start time. To cancel or reschedule at this point, you will need to reach out through the chat. Cancelation fee will still apply in this scenario.

Rescheduling

Appointments rescheduled less than 24 hours before the scheduled appointment start time will be treated as a late cancellation and will be subject to the same 50% cancellation fee.

No-Shows

Clients who fail to arrive for their scheduled appointment without prior notice will be charged 100% of the scheduled service price.

Late Arrivals

Clients arriving more than 15 minutes late may need to have their service shortened or rescheduled. Full service fees may still apply.

Gift Cards

Gift cards are non-refundable and may not be redeemed for cash except where required by Washington law.

Retail Product Return Policy

Your satisfaction is important. If you are not completely happy with your purchase, please review the following policy.

Eligible Returns

Unused, unopened retail products in their original packaging may be returned within 14 days of purchase with the original receipt for:

Exchange
Store credit
Refund to the original payment method

Non-Returnable Items

The following cannot be returned:

Opened or used skincare products
Products with broken seals
Custom orders
Clearance or final sale items
Gift cards
Promotional or complimentary items

Defective or Damaged Products

If a product is defective, damaged, or incorrect, please contact Glo with Ally within 7 days of purchase. We will gladly replace the item or issue a refund as appropriate.

Allergic Reactions

Because every individual’s skin is unique, reactions cannot always be predicted.

If you experience irritation:

Discontinue use immediately.
Contact Glo with Ally within 7 days.
A replacement or store credit may be offered at our discretion after reviewing the circumstances.

Proof of Purchase

A valid receipt or order confirmation is required for all returns or exchanges.