At Glo with Ally, we commit to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website and use our online booking system.
Who We Are
Our website address is: https://glowithally.com
Information We Collect and Why
Appointment Bookings
When you book an appointment on our site through our booking system (LatePoint), we collect personal information necessary to manage your schedule and provide services. This includes your:
- Name
- Email Address
- Phone Number
- Appointment history, notes, and selected services
We use this data to send booking confirmations, appointment reminders, and updates regarding your scheduled sessions.
Payments
Payments are processed securely through our third-party payment gateway handler. We do not store or retain your raw credit card numbers or financial credentials on our WordPress database.
Contact Forms and Direct Communication
If you fill out a contact form on our site, use an integrated chat widget, or message us directly through your client portal, we collect the information submitted to respond to your inquiries. This includes:
- Your name, email address, and phone number.
- The text of your messages, inquiries, and entire conversation history.
We use this data strictly to provide customer support, answer questions about our services, and maintain an accurate record of our communications with you. We do not share your chat logs or private messages with outside third parties.
SMS, WhatsApp, and Communication Providers
We use third-party service providers (Twilio and Meta/WhatsApp) to send automated appointment reminders, booking confirmations, and direct customer support messages.
- Data Shared: When you provide your phone number to book an appointment or opt-in to messaging, your phone number, name, and specific appointment details (date and time) are processed through Twilio and Meta networks to deliver these texts or WhatsApp notifications.
- Opt-In Consent: By providing your mobile number, you agree to receive transactional and customer service messages from us. We do not send marketing messages via SMS or WhatsApp without your explicit, separate consent.
- Opt-Out: You can opt-out of text or WhatsApp communications at any time by replying with “STOP” to any message you receive.
- Data Protection: Our communication providers process this data strictly to deliver messages on our behalf. They are contractually barred from using your personal information or contact details for their own independent marketing purposes.
Cookies
We use temporary cookies to optimize your experience on our website. For example:
- We use essential cookies to manage your active booking session as you choose dates and times on our calendar.
- If you create a customer account to manage your appointments, cookies are used to keep you securely logged in and remember your account preferences.
How Long We Retain Your Data
- Booking Records: We retain your contact information and appointment history indefinitely to maintain consistent client records and streamline future bookings, unless you request deletion.
- Contact Form Entries: We keep contact form submissions for customer service purposes, but we do not use them for marketing unless you explicitly opt-in.
What Rights You Have Over Your Data
If you have a customer profile or have booked appointments on this site, you can request an exported file of the personal data we hold about you. You can also request that we erase any personal data we hold. This does not include data we are legally obligated to keep for administrative, tax, financial, or security purposes.
Where Your Data is Sent
Customer data is stored securely on our website servers. We do not sell, rent, or distribute your personal information or phone numbers to third-party advertisers or telemarketers.